User Story Bilge Yücel DevRel Engineer Nils Hilgers Lead AI Engineer @LHIND Lufthansa Industry Solutions Uses Haystack to Power Enterprise RAG Learn how Lufthansa Industry Solutions (LHIND) built an enterprise-grade, compliant AI knowledge assistant October 24, 2025

Lufthansa Industry Solutions Uses Haystack to Power Enterprise RAG Learn how Lufthansa Industry Solutions (LHIND) built an enterprise-grade, compliant AI knowledge assistant October 24, 2025When you think of Lufthansa, you might picture planes, airports, or global travel, but Lufthansa Industry Solutions (LHIND) is making an impact in a different way: as a full-service IT company delivering digital solutions for clients both inside and outside the Lufthansa Group. At LHIND, a subsidiary of the Lufthansa Group, teams work on a wide range of projects that span cloud infrastructure, AI, and enterprise data systems to custom software development, process automation, and digital transformation initiatives. Among them is SmartAssistantAI, an enterprise AI chatbot implementation to make company knowledge accessible to everyone, instantly and securely. Behind the product is Nils Hilgers, Lead AI Engineer at LHIND and his team of engineers and product builders.…